Frequently Asked Questions
- What's new? Coins
- Where is my Calendar and own puzzles?
- What's new? Events
- How to play?
- Contact Support
- General troubleshooting steps
- Purchase inquiries
- How to get rid of third-party ads?
- I see offensive or fraudulent ads. How to get rid of them?
- I have not received a response from support
- What should I do if the application freezes or crashes?
- Puzzle pieces are 'sticky' and slow. What do I do?
- How to delete completed puzzles?
- How to turn on/off rotation?
- How to resize puzzle pieces?
- How do I change background color?
- How to change the shape of puzzle pieces?
- Puzzle pieces are missing. What do I do?
- Where do I find unfinished puzzles?
- My unfinished puzzles disappeared. What do I do?
- I've completed a puzzle. Where can I find it?
- How to turn on the timer?
- Where do I find purchased puzzles?
- I've got a new device. How do I transfer my purchases?
- Is it possible to synchronize the progress between two devices?
- How to get more puzzles?
- I purchased a puzzle pack, but it's not in my Collection. What should I do?